KOSMILE Subscription FAQ

With Premium, you unlock the full power of KOSMILE:

• Full Beauty Pairing Report – Personalized analysis of how your teeth, lips, and skin tones harmonize.

• Lip & Smile Proportion Analysis – See the balance of your lip proportions, smile proportions, and whether there’s any cant (eye-to-mouth alignment).

• Cosmetic Recommendations – Get tailored lipstick and foundation suggestions based on your teeth color and skin tone to improve overall facial harmony.

• Unlimited Progress & Measurement Records – Track every detail of your smile journey without limits.

• Unlimited Whitening Journey Videos – See your whitening improvements stitched into videos.

• Track Up to 100 Ortho Images – Document orthodontic changes with side-by-side comparisons.

• Unlimited Ortho Milestone Videos – Watch your braces/aligner progress evolve over time.

• Appointment & Treatment Reminders – Stay on track with smart notifications.

• Advanced Smile Analytics – Extra insights not available in the free version.

• Ad-Free Experience – Enjoy KOSMILE with no interruptions.

• Full Premium Access – Unlock every advanced tool, feature, and personalization option.

Yes—7-day free trial. If you don’t cancel before it ends, your selected plan will automatically begin and you’ll be charged.

Uninstalling the app does not cancel your subscription.

On iOS (Apple):

1. Open Settings > Tap your Apple ID > Subscriptions

2. Select KOSMILE > Cancel Subscription

On Android (Google Play):

1. Open Google Play > Tap your profile > Payments & Subscriptions > Subscriptions

2. Select KOSMILE > Cancel Subscription

You’ll keep Premium until the current billing period ends.

Your app store may retry the charge. If unsuccessful, Premium features will stop until payment is restored.

If I cancel, what happens to my data?

• Premium-only features (Beauty Report, Lip/Smile Proportion Analysis, Cosmetic Recommendations, Ortho Tracker, Whitening Videos, Advanced Analytics) become unavailable.

• Subscriber-only data is hidden while inactive but may reappear if you resubscribe.

• Your photos and records remain on your device. KOSMILE does not store or back up your images or data—you are responsible for backing up and restoring them if needed.

1. Sign in with the same app-store account used to subscribe.

2. Open KOSMILE > Profile/Settings > Restore Purchase (if available).

3. If you’ve reached the device limit, cancel on the old device and resubscribe.

We store only what’s needed:

•Email, screen name, gender

•Your calculated scores/recommendations (Smile Score, Harmony Score, lipstick/foundation suggestions, facial proportion data)

📷 We do not store your photos—they remain only on your device.

Not yet. You can cancel anytime and resubscribe later.

Email info@kosmile.com with:

• The email tied to your KOSMILE account

• Your device (iOS/Android & version)

• Your store region and plan (monthly/annual)

• A brief description or screenshot of the issue

•$2.99/month or $27/year

•Prices may vary by region and currency (local taxes/VAT may apply).

All billing is handled securely by your app store:

•Apple App Store (iOS)

•Google Play Store (Android)

Subscriptions auto-renew unless canceled.

Plan changes are managed through your App Store/Google Play settings. Rules (like proration) depend on your region and store.

Premium is linked to one device per app-store account.

Payments are non-refundable, except where required by law or your app store’s refund policy.

• Apple: Request via Report a Problem or Apple Support.

• Google Play: Go to Payments & Subscriptions > Budget & History or contact Google Support.

Yes—we may update Premium to improve the service. Any major changes will be shown in-app and/or in our Terms.

In-app: Profile > Privacy > Export Data → Instantly download a ZIP (CSV/JSON).

No—student or organizational discounts are not currently available.